Keys to replace an influential leader

As it is not easy to find people with leadership skills to head key positions, it is not easy replacement. He explains Sebastian Siseles, regional director for Latin America of the site Freelancer.com, who argued that the change of an influential leader needs to "start from the current conductor or leader."

According to the executive, leaders must be prepared to train those who can be future leaders of the company. Thus, according Siseles, can be maintained "not only unscathed organizing your absence, but their mark on the future of the organization. "

Here are some recommendations for efficient exercise executive leadership:

1 Show the rest of the organization where you're going , what is your dream and where the organization wants to be in the future (is the "mission and vision" of the company).

2 Describe the behaviors that will bring the company to where it wants to take. Explain and demonstrate what the expected behaviors of each of the members of the organization (these are the "values") are.

3 Inspiring people and select the best qualified. This is a fundamental part in the work of a senior leader of any organization.

4 Innovate . Constantly seek the best methods, both within the organization and outside it, to improve the status quo and take the organization to higher levels than today is. This, to discover not only more efficient ways of doing things, but also generate the members of the organization's incentive to propose new alternatives.

10 things you should never tell a boss

"The difference between the almost right word and the right word is really a large matter, is the difference between the firefly and lightning," wrote Mark Twain.

Like it or not, the words you use can seriously affect your ability to succeed. And that's especially true for leaders.

"The most successful leaders can articulate the mission of your organization and express it in ways that inspire others to achieve," says Darlene Price, president of Well Said, Inc., and author of Well Said! Presentations and Conversations That Get Results.

"Although other traits, behaviors, and skills needed for leadership, this is the top of the list."

He says that great leaders embrace the power of speech.

"They understand the impact of the spoken word and how it affects the minds and hearts of people."

Therefore, commonly used positive and effective phrases Cunado speak with your team, as:

"Here is our mission", "your role is critically important because ...", "I want to know what you think", "how can I help?" "Together we can ...", "congratulations" and "thank you."

"Conversely, there are certain hurtful words and phrases that leaders never say," Price explains.

Here are 10 of them:

"I'm the boss."

"Announcing this, the invalid," says Price. "Like former prime minister of Britain, Margaret Thatcher once said," Power is like being a lady. If you have to tell people you are, then you're not '".

Declare your title implies an attitude that says, "no doubt. No arguments. We will do things my way. "

"Great leaders are followed and admired, while dictators are feared and despised," says Price. "Of course you're the boss, but say it does not. Instead, use your power to empower others. Question, 'what do you need to be successful?' or 'what I can do to help?' ".

"Not my fault"

The best leaders take responsibility for their actions. No point to anyone, not make excuses nor other cast blame. "Although no one likes to feel guilt, a great leader absorbs shock demonstrates responsibility and leads the team towards a solution," he says. "Instead of blaming the previous administration, the previous administration, other departments or the economy, says 'let's talk about what we will do to ensure success.'"

As Henry Ford said, "Do not find fault, find a remedy."

"I will myself"

Leadership is not a solo act, says Price. "This attitude relates significantly to the habit 'do it yourself' (DIY), it may be good to improve the house but not to improve leadership. The higher you put the corporate ladder, the less you do personally as an individual contributor; while you do more through and for others. "

He says the goal is to put the right people in the right places and allow them to succeed.

"I know, I thought of everything"

As once said the legendary basketball coach John Wooden, "is what you learn after you know it all that counts."

"Avoid discarding or discounting the contribution of others with a smug attitude," says Price. "Even if you do not, remain teachable. When you receive and value the intelligence and employee contributions, the beams look good and feel smart. "

"Failure is not an option"

"This slogan can function as the creed of the Center for Mission Control at NASA and the title of the autobiography of Gene Kranz," says Price. "However, when a leader utters this phrase in business, is often interpreted as 'mistake is not allowed.' "

This attitude inflicts fear in followers, restricts creativity and inhibits innovation. Great leaders allowed;even encourage, people fail forward; to make mistakes in building blocks, trampolines accidents. "This is why Thomas J. Watson, founder of IBM, advised, 'the way to succeed is to double your failure rate." Or as Arianna Huffington says, "failure is not the opposite of success; is part of success. "

"That's not how we do it here"

Successful leaders are passionate about innovation; find a better way of doing something.

"In fact, Steve Jobs said," Innovation distinguishes between a leader and a follower. " For this reason, the best leaders value employees who demonstrate creative thinking, flexibility and problem solving skills, "Price explains.

"These phrases, at one stroke, reveal that are the opposite: stuck in the past with old, inflexible and narrow-minded thinking."

Even if you do not agree with the idea of ​​someone, instead say, "wow, that's an interesting idea. How would that work? "Or," that's a different approach. Discuss the pros and cons. "

"I want results, not relationships"

Great leaders know that the results produced by people, which requires building strong relationships with employees, leaders, customers, business partners, vendors and other key parts. "Just as in the dictionary, relationships come before the results," says Price.

"I do not care if it's unethical. If not illegal, do it"

Great leaders do not encourage or condone the corrupt and unethical behavior for the sake of achieving financial or organizational goals. "The 'end justifies the means' is no excuse for deliberate deception, disregard for company policies, compliance and malfeasance," says Price. "Instead say, 'do the right thing.'"

As Abraham Lincoln said, "Nearly all men can stand adversity, but if you want to test a man's character, give him power."

"Do not bring me bad news or surprises"

Saying this does not make the bad news and surprises disappear; it just means that people hide a time bomb under the rug. "Great leaders want to know the problems that need immediate attention; therefore say 'if there is bad news or surprises, let me be the first to know.' "

Price says, "create an environment in which people are expected to pose problems as they emerge, rather than hide them. As former Secretary of State of the United States, Colin Powell, told his team, "the bad news is not like wine. No better with time '. "

"You're lucky to have a job here"

This statement destroys momentum and morale killer. It implies you do a favor to employ a debt and have the privilege of working for you. "It depends on the employee to decide if that's true," he says. Instead try something like "we are fortunate to have you on our team."

Price says that a common denominator of great leaders is that their words and actions inspire others to "dream more, learn more, do more and become more," as John Quincy Adams said.

"That's why they are seen as leaders, the combination of communication and character force people to follow The best leaders deliberately choose specific words to say and not say, to maximize their ability to achieve results through people." .

The six trends that every leader should manage to be successful

The capacities of the people who will be the leaders of companies in the future will be higher than today. Today has identified six trends in the world that every leader must manage if you want to achieve success and the group he leads.

Consulting manager of Hay Group Peru, Sebastian Marquez, said that the firstmegatrend to be taken into account is globalization . With her ​​leaders have the need to be flexible and internationally mobile multibilingües to work in any country.

Another trend is the climate and environmental impact, socially responsible leaders in organizations. The third has to do with demographic change, as the population growth makes it must have the ability to manage different cultures and even generations.

New leaders must get used to lead heterogeneous groups, where you will find people with older and more work experience than them.

The fourth trend is the individualization and leaders is key to this is to create loyalty in your team . The fifth is thelifestyle digita l, since there are fewer boundaries and thus new ways to communicate so that the leader must have the wisdom to take advantage of digital its management. The last is to use technology to innovate in their day to day.

"Future generations are quite like this. Digital natives, milenials have it and in those cases what you have to work more in depth is how to manage these teams may be heterogeneous or multi-disciplinary, possibly with dependents other generations, more senior people, "said Marquez.

Daniella Raffo: "E-commerce must be more human"

Daniella Raffo is an important Peruvian entrepreneur who has led multiple projects, among which teaches Peru, an organization formed in 2009 whose main goal raising the educational level of marginal schools.

The other outstanding project Raffo is Linio , an online store that has positioned itself as the largest site for online marketing products in Peru, and is present in much of Latin America.

Raffo was presented on November 5 at the Pacific University of Peru (UP) to teach the strategies adopted by Amazon to convert a virtual library in one of the companies most successful e-commerce world. In this interview, discusses this phenomenon and development of e-commerce in Latin America.

One of the main projects is led teaches Peru, what is this project?

He was born with the idea of ​​giving quality education to all Peruvian children and also generate interest among young people in education. During my career I have tried to create impact initiatives, entrepreneurial and have a change in environment. My interest in Peru Teach born at the time I was with my master.

It is an organization that was founded in 2009, almost four years, which encourages teachers, graduates of the best universities in Peru, devoted two years of his life to teaching vulnerable, poor or at risk areas. Basically what it does is to bring highly motivated people with high leadership and intellectual powers to the classroom.

The other project that begins to have a grand opening at the Latin American level is Linio how this online store became the largest in Peru?

Linio began in early 2012, our idea was to revolutionize electronic commerce, break down the walls of the physical market and take all possible products. So was born the idea of ​​bringing even more people to the technology.

The idea that we promote is the payment of cash , because in Peru and other countries there is some controversy on the internet payment, believing that the product does not arrive. Such has been the main barrier we faced in Peru. So we entered the cash payment on delivery, so that people trust Linio. It is a vote of confidence, because we trust that you will pay on the door of his house. When you see that it works, they start to trust and there is no need for another strategy.

What are the main challenges of selling online?

Mainly, the habit. Peru spends a lot of time online, but buy some. The key is to create the habit. N or need to see and touch all the products to take. Therefore, we must offer a good alternative at a good price. The hard part is to create the habit.

Another challenge is to make electronic commerce more human , make us feel human touch in e-commerce. For this we have made ​​a number of strategies. The customer can e-mail us, tell us via chat or ask us to call you. We have a customer service that is in constant communication before sending the order and then.

Why you have grown so enormously e-commerce in Latin America think?

I think one factor is access to Internet connectivity. Another issue is the level of banking, because there are many people who have bank accounts, but we avoid a little cash.

However, to grow a large scale is necessary for people to visit us to have a level of banking. Newest is the dynamism of the offer, they have more online shopping, more offers, people see others buy online and perform this process is reliable.

Linio intended as a standard e-commerce and data show that is on track, but is it possible to compete directly with companies worldwide?

Yes, of course. Linio is present in four countries (Mexico, Peru, Colombia and Venezuela) and our intention is to convert Amazon Linio in Latin America. While each site has specific strategies to be developed in each country, it is possible that we can make further synergies and work together in purchasing. For example, to compete with Amazon need to carry a lot of products to a wider range of customers, at a good price and quickly. If this is not achieved in Linio, fail.

What were the strategies that made Amazon a giant in e-commerce?

The range, the size of the offer. Then there's the convenience of innovations, it a very pleasant shopping, personalization Store, recommendations, reviews, checked out in a single click or Amazon Prime. All these strategies are focused on the customers and also in low prices , which states reduce certain products causing high demand for some of them.

With regard to the jurisdiction of such products in physical stores, what are the advantages of electronic commerce?

In a digital store there is no physical space and therefore there is no limit to the number of products offered in different categories . Secondly, the digital theme allows collecting lots of data that you can use for your customers: what they like or what they prefer. This helps to understand the behavior and make better measures, which subsequently promote to customers.

How robust is the growth of electronic commerce in Peru?

No doubt it has been growing strongly. AméricaEconomía did a study that says that in Peru has grown between 40% and 50% in recent years. But, not only in Peru, also in USA has grown about 12%. The growth of Internet commerce has increased considerably in Peru, but also in Latin America.

Keys to running a successful business

Running a business is not always easy as each person is different and has its own needs for recognition and motivation. However, to run a business well is essential to avoid the role of boss and colleague among employees because the ideal level of emotional intelligence is that there is a distance. 

You know where you're headed

More than fifty percent of the success of running a business, being clear focus and direction . When you clear the direction you want to give the business then, decisions are mediated by this factor.

In addition, there must be a good internal communication within the company to ensure that workers have adequate information. Orders must be clear and direct.

Personal Values

An entrepreneur in the business shows a professional side. However, the real entrepreneurs who can run a business well are those that also reveal the human part in the day to day work . Nearby are people who do not earn respect through fear but the example.

Having computer vision

To reinforce the team spirit in the company is often advisable to use the word and take us in a shared successes but also failures. Do not condemn the error but assume that part of the game.

To run a business, the entrepreneur has to convey confidence and security to employees through a positive discourse. Entrepreneurs have to constantly train in the acquisition of new resources through workshops on time management, assertive communication, social skills and coaching. That is, the first step to steer well a company happens to have the humility to recognize what is not known.

How do you think a leader?

As an entrepreneur, you concentrate on the details daily to take your business to success. Surely, you are constantly worried about your sales goals or your next client meeting. Among this chaos, it is easy to forget the intangibles such as your beliefs-that play an important role in achieving the success . The most successful entrepreneurs share certain beliefs that help them to continue as they grow their businesses.

These four tips will help to promote a positive mindset and increase your chances of success.

1 Trust that you adaptarás new challenges

Successful entrepreneurs face uncertainty with confidence. When faced with little or no family challenge, think in similar situations who have overcome before or skills that may apply. "Focus on the skills you have and apply your general knowledge in everything that comes your way on the road," says Matthew Della Porta, a psychologist and organizational consultant.

If you focus on your skills or your ability to learn new ones, you will feel less overwhelmed.

2. your attributes success to hard work, not luck

Successful leaders believe their achievements are the result of hard work, and are not just circumstantial . "That is a result of self-efficacy," says Della Porta, referring to people who think you have worked hard confident in their ability to master new skills.

Leaders who are confident of their ability to learn are more apt to persevere through challenges , however difficult they may be, increasing the chances of success.

3 thinks you're single

Great entrepreneurs stand on the shoulders of giants, while successful leaders encourage their individuality. In other words, they try not to be "the next Steve Jobs . " To be successful, learn from the people you admire but do not try to imitate.

"You need to be the first to focus on you, not the next anyone else," says Della Porta. If you adopt your unique strengths, then it is more likely that you achieve stand out in an industry, regardless of what is so competitive.

4 Challenge your negative beliefs

If you want to succeed, you must remove the beliefs that could sneak around stopping. "People have a tendency to self-mutilation," says Della Porta. For example, an executive who believes not reach sales goals are more susceptible to prioritize other tasks, giving you an excuse for poor performance. Therefore, your belief becomes a prophecy.

Identifies what the objectives or activities that you are stagnating and modify your thoughts about them are. Reta any negative belief reminding yourself that you will succeed if you try hard. When your beliefs are strong and positive , your actions promote success.

"Learning agility", the most valued feature of professional

Given the speed at which the changes are moving, now more than ever, organizations need employees who can learn and continuously agile and able to perform various functions.

According to Julio Moreno, Client Partner of Korn / Ferry International in Spain, "in the present context, where the future has so few certainties, the" learning agility "has become the main feature that companies value professionals in the when considered employable ".

He adds. "When does a professional review of your last months and finds that he has not learned anything relevant, it is necessary to consider that something is not being done well"
? What is the "learning agility"
According to Korn Ferry International, the "learning agility" or agility to learn and adapt to new situations change integrates five major capabilities:

Mental Agility or mental agility: candidates must have a quick mind and open enough to be able to properly understand the keys to each new environment, focusing on critical issues in a new setting.
People Agility ability to detect or to "persons key ": the ability to know what people can help us in a time of crisis, for example, is critical to a candidate. Agility to adequately assess the profile of new friends, partners or stakeholders.
Agility or Agility Change for change: rapidly changing business strategy, while people adapt more slowly.Candidates who want to enter the labor market must have highly developed this agility to capitalize quickly and appropriately changing situations.
Results Agility or agility to be focused on results: one of the skills that you need a manager to gain a foothold in the Current job picture is focusing on results. The hired, promoted or changes function person should quickly get in his new best results so far succeeded.
Awarenness Self or consciousness of the strengths and weaknesses: seeking feedback and the ability to analyze himself with humility are key for entire career. But especially in times of change, the candidate must be well aware of their strengths and areas for improvement. It shows you how to deal with any situation that you can be present both in the interview and once joined a new organization.

12 keys to being a great leader

There are many recipes to get keys and leadership. And even though not everyone is physically-emotionally and psychologically ready to assume the responsibility of a true leader, there is quite effective strategies for people who aim to reach the top of the business pyramid.

For that reason, the team GAPE Business Group has developed a comprehensive infographic where we provide 12 keys to being a great leader.

Highlights such as empowerment, enthusiasm to work harder than others and personality that will get the right to carry the peak of his career person:

Personal success: 2 things no one tells you

It seems today to be considered a professional or successful entrepreneur or have to be in continuous growth, reaping gains, reaching the highest. If you stay as you are, and stop growing is that you have stagnated and are failing in some way.

It is a stereotype or belief deeply rooted in society, right? It seems that if you do not follow that path and have no increasing responsibility, more pay and less time for you then is that you are not really good, you're not a professional or successful entrepreneur.

This may be true for you, then I encourage you to follow and challenging you to grow yourself, but there are also cases of people once in the top of his profession realize that is not what they really wanted and leave all to devote to something quieter. Or people who are raised as they are comfortable and do not want to continue to grow, but doubt if that is not being paying or are unambitious. Do you identify with any of these cases?

I, of course, yes. When I started working in a lab my dream was the Nobel Prize (typically clear), but after a year working too decided that maybe rather not be Nobel prize and have more time for my stuff. As a coach I also know of other cases wildly successful coaches who do not stop doing things, and I find admirable but I've realized that I do not want that; I do not want to spend my life from town to town giving talks, for instance.

For a while I thought I was maybe sabotaging myself, it would be insecurity or fear, but recently reading (highly recommended btw) book "Living Without boss" Sergio Fernandez in which he spoke of the alleged need to grow professionally continuously, I realized that it is not self-sabotage, it's just what I want, the lifestyle you want and when you reach a certain point not interest me grow (at least today) because I am more than satisfied with time than I have available to me and my family. Does that mean you never get to be considered successful professional?

Whether the idea of ​​successful professional today there are two things to say and some are essential:

1 The word "success" has the same meaning for everyone, and it is essential that you decide what it means to you, how far you want to go. Because it is absurd to base your life on the definitions and beliefs of others and dedicate yourself to rack up achievements and then realize you're overwhelmed, stressed and dissatisfied with your situation tremendously.

2 It is not necessary to reach the top or be continually growing to feel good or successful person. That does not mean that you use this as an excuse to stay as you are and not move, or anything, just that you consider where you have to grow up to feel full and satisfied.

4 things you should learn from your employees

As a business owner, you should be aware of what is happening within it. So it's good to show yourself next to the workers. Not only to teach the operation of the company, also to learn from them.

Your workers will show you things that maybe you have not seen for lack of time.many companies exist for positions of chiefs, first make candidates work alongside employees . They can show you first hand how the company works from below. We'll show you four essential things you can learn from your employees if you show close to them.

1 You will learn to value all the jobs of the company. often underestimate some charges, especially those who are more manual and does not take much intellect. All jobs require effort, whether it is physical or not.

2 You will know what workers are demanding more . A l introduce in the workplace know their grievances and demands. Utilize the time to try to increase the satisfaction of your employees.

3 Coexistence. When senior deal, usually people who approach you usually have a calm demeanor (with exceptions). Since employees know who is in your hands his job. Your employees you'll learn to live with people who have bad days or worse, bad companions.

Troubleshooting 4 . It is true that business owners also face problems every day, but maybe solved differently. Giving orders to other people or having more ideas at ease. You will learn to face this kind of situation and react quickly.

How to become a bold person

Throughout our lives, situations that challenge us or frighten us arise;events that require us determination and courage to overcome fear doubt and neglect. Some, however, assume certain risks and choose to settle and live on less than what could be achieved. 

Life is a dynamic environment characterized by multiple surprises and changes.Faced with these frequent changes, with unexpected frequency, can assume different positions: paralyze, postpone, or act timidly rise above the fear and take risks.

This ability to take risks with a view to overcome or improve, is what is known as audacity. The person bold behavior, moving toward their dreams in spite of difficulties and dangers, because trust their ability to find effective ways to crystallize their desires. The bold, believes that the prize is worth the risk, that price has decided to pay. In other words, boldness is the ability to act in spite of fear.

Audacity is a powerful leverage point that brings about change, it mobilizes its resources despite not having ideal conditions, or special or additional efforts required. Thanks to this special attribute, we have to overcome as individuals, couples, families or groups, difficult times before which passivity or resignation would have been fatal.

Overcome economic hardship, recovering from an illness, a divorce or undertake defend aggressors are situations that may demand boldness. Even to enjoy a decent life based on peace, justice, freedom and prosperity, may require a degree of boldness.

It must be said that like everything, boldness must have limits, must build upon the reason, because I priate standing on the edges of recklessness, it can cause accidents, illness and even death. Not just bet an amount that stake everything. The calculated risk, is the strategy of those who are brave but also intelligent.

There are many who value and support the bold attitude: The fine pen wrote Baltasar Gracian: "Put an ounce of courage in everything you do." Seneca said many things became difficult for those without daring to undertake them. According to John Dewey, the advance of science is due to the audacity of the imagination. And to the genius of the strategy, Niccolo Machiavelli, "better else to do and repent, and do not repent."

Bolívar was bold when he faced a war that led to him being Liberator of five nations; Gandhi was brave when attacked, humiliated and imprisoned, became irreducible and under the holy slogan of "non-violence", achieved political liberation of India; is brave mother goes to work for a decent living and raise their children; the child who is bold demands his father abuse his mother; is bold and assertive worker who asks his boss respect the agreements that have been established.

Usually relates to the audacity and prudence youth with maturity, although in the opinion of Luis Alberto Machado, much of the creative genius of many intellectuals arose when they were between 60 and 80 years of age.

Boldness is usually caused confidence, desperation or madness. Risks which you think you can, which has nothing to lose and not properly calibrated the degree of danger. In all cases, take risks produce higher and better than those derived from the inertia or apathy results.

Furthermore, if we look carefully, life is risk. No one knows whether it awake the next day. so it is not possible to live without risk.

Arguably, in neuroscientific terms, that there is a biochemical audacity. science has discovered that exploratory behaviors and positive expectations, increase dopamine levels in the blood, which produces feelings of euphoria and pleasure. This means that boldness accompanied by optimistic thoughts is emotionally rewarding, but when risks are taken from the perspective of negative or pessimistic thoughts, the area of ​​the brain that governs fear, limbic area, specifically the so-called "brain tonsils is activated. "

You may even learn some courage and come equipped with a temperament that drives risky adventure.Others are born with a sensitive nervous system. According to Jerome Kagan, a psychologist at Harvard University, would be 20% the number of likely risk to flee and maintain emotional stability and comfort subjects. Although it states that with effort and a proper context, can overcome these limitations.

Some useful suggestions for developing boldness, are:

- Take a small risk every day: Create an emotional change requires a change in the brain, and the best way is to take small steps repeated and sustained over time.

- Train yourself: The practice generates domain. Take risks that you can lose or make mistakes without being too affected. Invite someone to dance, ask for a phone number of a person you like and ask for a price cut, work.

- Accept a margin of error: Assume that small failures are tolerable, and will take such steps to great opportunities.

- Risk more where it is most needed: If you require couples to risk there, if you need money, take more risk and seek options in this area of ​​your life.

- Plan: Risking not mean to commit follies. Can you try to control the details and make more hits each time.

5 rules for young leaders

I'm sure many entrepreneurs and business owners confess being in a stressful situation. In these circumstances the leaders can rely on the option to "say yes to everything and figure out what to do next" which can cause distress, frustration and some sleepless nights.

Many years ago I worked for a large chain, I became general manager in my 24 years by becoming one of the youngest at that position in the string. I was excited and determined to be successful but I was also terrified. I had a lot of responsibility and I worried that people would not take me seriously.

I definitely learned from my mistakes. I looking back, I'm grateful that managers to bet on which of the new fail. The leadership lessons I learned from that experience were profound and helped me become the person I am today.

1 Delegate and trust that others can keep up . Learn to give up control. Sometimes it is appropriate to take the reins, but sometimes can give that benefit employees. When I was in charge and had a bad economic times, I had to face the challenge of firing many people. I called everyone and asked them how we could cut the budget to dismiss the fewest individuals.

I will never forget how this group of creative people and thought about certain strategies to share schedules and spend less while satisfying the customer.Losing control can raise the self-esteem of members and give them a chance to learn from the experience.

2 Be a good coach and mentor to your employees. Your job as a leader is to empower and be aware of their potential, not just receiving orders from you. Start being there for new hires or when someone starts a new project. Be creative and have an open mind about the unique opportunities for personal and professional development of employees. Some believe this only makes a person with several years of experience.

A real and powerful mentoring happens when two people work together regardless of age or years of experience to support, train and give feedback to each other. This works best when there is respect between the two and are level. Empowering people will give certain benefits like being able to focus more on developing a broader vision and a long-term strategy for the business.

3 Always do your best work. Doing things quality is the best way to look good, well, you never know if someone is watching. Team members see everything they do and say the leaders. Watch your conduct, behavior and actions because everything has an impact on others.

4 Give yourself permission to take risks. A boss once told me "It's much easier to ask forgiveness than permission." These words changed my life. Everyone makes mistakes and it is good to trust your instincts and not think about every decision you make.

The fear of making a mistake causes us not to take risks or that we can not move forward with decisions. many leaders remain in the analysis, this can happen as statistics, data collection, surveys, prolonging the process of decision making. This will make your employees will become frustrated and lose confidence or respect as a leader.

5 Never burn bridges. In some situations this may seem like the only option, but first ask yourself if your actions can make you regret. You can fight for your principles without affecting anyone. Think of all those with whom you have contacted your business as a potential partner, employee or prospective client.Opera with a mindset to continue to work and act with respect and integrity in business and in your life.

20 Reasons to be passionate about the business or company

In the market environment we are in, is seen as very necessary need to be "loved" by our customers.

This posed a unique behavior of human beings, is transferable to establish the relationship with our client from a business perspective to get an outstanding competitiveness. Love of our clients and their passion for our business or company will succeed respecting these reasons that we want to do, these are central to that goal of being loved:

Love your company customer (unrequited love)

Generosity in your relationship with the client (that generosity is ultimately translate into profitability for the company). Be patient to achieve customer love.Do not be selfish and think only of your organization

Their products are gifts that meet customer tastes

This product is important, but it is much more, the magic that is capable of creating about that product to the customer is attracted by its acquisition (that is diametrically opposite to fool the customer)

The more thought, personalized, customized, adapted, is the product for the customer, you'd love the customer. The more ingenious, innovative, attractive, affectionate dramatize the process of purchasing the product or service (sales process), generate better customer perception that "gift" that your company makes it

Establish system of objective information in real time to know the wishes of his client, and the changing tastes of the (organizational programs active listening). Ask directly to the customer.

For a long time it takes in a loving relationship with your client, do not forget that there are ways that surprise or otherwise without pleasant surprises that relationship lose strength and results, but above all do not forget that a customer does not make the mistake of treat him as a friend

Their workers also love the customer (without this condition is impossible to earn the love of the client, so that development will be necessary in terms of policies, strategies, actions and goals rrhh really geared to treat the worker as an internal customer of our company and consider the customer to purchase our products as our real boss)

Customer loyalty is a must win, this will not look out what your company offers inside. Likewise your enterprise does not betray his client with another different profile, at least not with the same brand (loyalty policies to conform to that we want to love us)

Your company must be highly valued by the community (RSC concern). No one will love you if you do not feel proud of your organization

Your client has to show off your company, your company has to promote behaviors that encourage you to keep talking about your organization from meeting with this will have the best vendors in the street imagines

Everything in your business must be geared to generate love for the company customers (creating value for the customer)

Your company image is to be the taste of the customer who loves you. It must be as you would like the client to be

Make sure when searching for someone else who also loves the company, this new client does not generate jealousy and confusion in those who already love us, we may lose

The world is complex feelings of love and more, so it is important to keep continuously and last aim to keep the spark alive that love

Fight hard to maintain that relationship with the customer who loves you, even when you stop wanting for what has changed the conditions of the client or his, not insist that relationship is lost and must be prepared to establish other of the same value and but the same premises with other customers

All who love him do not want him therefore, be able to maintain that value to each of its customers

A client to love your company must be sure of two things: a love that deserves; the second that there is no one better than love in the world

Do not be afraid to tell the client I LOVE YOU, will say that their behavior towards him in their treatment, their problems, their expectations

Remember finally that love is something that is given, which is not required. Your company will always be the weakest part of the relationship is why we must be constantly alert to the client decides to continue to love.

All these reasons for 'love us' and are passionate about our business, are essential to establish lasting customer relationships, neglecting some of it, or in the worst cases of neglect it, will definitely be the most that aspire obtain the client is a little love, that nothing will be a solid market competitiveness. Without love there is no future

The 3 P's of Leader: passion, patience and perseverance

If we knew the task of knowing the lives of leaders who have been through our history and have left significant mark on the world, we could conclude that they all had special characteristics that distinguished them and they certainly were which led them to the place they occupied.

You can say you have to meet many requirements to become a great leader, such as values, communication skills, emotional, social intelligence ; with ability to plan; setting goals etc. But, in my assessment, if a leader lacks three important virtues, his leadership could be rendered transcendent effect.

Can you be a leader without passion, perseverance and patience? ..

My answer would be no without thinking. One common among world leaders is that inner force that drives individuals to accomplish what you set out to; is important to have that driving force and excites us, allowing us to vibrate manner akin to what we want. Without passion for our vision no less motivation and commitment.

The virtue of perseverance and patience together make an important team, at first glance does not seem to have anything to do with patience, perseverance , but it is not, both virtues are related and are essential to the development of our life in general, imagine how necessary they are as a leader.

Without perseverance nothing is accomplished, think of all the falls and failures that leaders in our history have had throughout its mission to achieve its goals, surely it was not easy to get there but as popularly say "he who perseveres reaches" However there are many times when perseverance is broken for not having patience in waiting.

While it is true that perseverance does not guarantee success, it is impossible to succeed without perseverance.

An example for life, is the significance of Abraham Lincoln that being a child born in poverty and without education, became the greatest president in the history of the United States. He managed to free the slaves and is considered a universal example of courage and integrity; on occasion he said: "What I have in education I have been collecting here and there, under the requirements of necessity"; already meddled in politics if he had given up the first time he was defeated in the election for the vice presidency of the United States by the Republican Party or the assassination attempt once elected as president he had been discouraged, his mark would not be printed in the world's books.

This shows that not enough to want to do something, it is important that excites us our goal; that moves us so much that you may need to try again and again to accomplish what we intend; perhaps going to be important to rethink the target on occasion; may fall into a rut of insecurities that make us believe that you have no point in fighting many situations may occur along the way to our goal, it is important not to lose sight of what we want, we must try and try Once the necessary forms but with the assurance that if we want to and are patient the result of our insistence come sooner or later.

Develop your own Internet business system

It is common knowledge that the Internet is revolutionizing the way of doing business in the world. Traditional forms of negotiation are gradually moving to orient all the use of the computer, emails and web pages.

Is it possible that my career so many years of studies can be profitable to apply to the Internet business? Is it possible to make money online with my profession? Will there be some concrete steps to develop a return to my career using the internet?

Well, there is a way how you can make your profitable career online.

First we must stop ado about knowledge. While the Internet and the computer are one in reality, both are needed to develop a business by that means, you need to at least have basic knowledge of computer and information and above all to know basic and fundamental aspects of the Internet, e- electronic and especially setting up a web page at a basic level.

This knowledge to which I refer can be corrected, but we have it, a quick course in any academy or institute prestigious specialized in computing and information with which we'll be eligible to begin the first steps to Make Money Online Developing and applying our Career.

6 tips for managing conflict in the business

Conflict management within the company is an extreme situation that can bring benefits to both leaders and employees of the organization , because its resolution involves change and process improvement. 
Conflict can arise from differences between two or more people, or as a result of disagreement towards policies or processes of the leaders said the expert in Organizational Communication, Iván López.

"When problems are addressed properly, the result helps the staff to be more innovative, stimulates the creation of effective teams and raising productivity," says Lopez.

The best way to resolve a conflict is to face it openly , as this improves the chances of reaching agreements that achieve goals, said the expert in Leadership, Organizational Behavior and Conflict Negotiation, George Kohlrieser.

And since this phenomenon is inevitable in a company knows the recommendations of this expert, who teach a Special Management Program on Negotiation and Conflict Management on September 25 in Mexico City.

1 Cultivate a relationship with your "adversary" to disrupt the key conflict lies in establishing a link to reset it, or if you have deteriorado- with the other party. This is not necessary that the individual will pleasing; all that is needed is a common goal.Treat the person as a friend, and the relationship based on mutual respect and cooperation. Leaders must learn to differentiate between the person and the problem, and avoid negative reactions to attacks or intense emotions.

A difference in well-managed companies to help spur innovation and create strong teams; it is best to address the problems openly and seek solutions integrating all parties.

2 Dialoga and negotiates: It is important to not take the conversation the subject matter, stay focused on a positive outcome and be aware of the common goal. Do not look hostile or aggressive. The next step is negotiation, which is in addition to dialogue "haggle".Dialogue and negotiation produce genuine and mutually productive transactions.

3 "Put the fish on the table": This expression means asking a difficult question without hostility. The phrase comes from Sicily, where fishermen display their booty on a big table, to clean together. If you leave "under the table", begins to rot and stink. But if you raise the issue, you can begin to clarify the mess. You must be direct but respectful and speak always the right time.

4 Understand the cause of conflict: Among the roots of a discrepancy are differences in terms of goals, interests or values. They could also influence opposite problem and to different communication styles perceptions. The power, rivalry, insecurity, resistance to change and role confusion are other reasons for disagreement. It is crucial to determine whether the conflict is taken for interest or needs. The former are more transient and superficial, such as ownership of land, money or a job; needs are more basic and difficult to negotiate: identity, security and respect, to name a few. Many conflicts seem to follow interests, when in fact they are the product of needs.

5 Apply the law of reciprocity: This is the basis of cooperation and collaboration. In general, what you give is what you get. Recently, several researchers have discovered "mirror neurons" in the brain, indicating that the limbic system (emotional brain) where empathy is, we recreated the experience of the intentions and emotions of the other. exchange and adaptation internal allow two individuals to be able to identify with the other inner states . Consequently, both may make the necessary concessions in due time.

6 Build a positive relationship: . Having established a link, nourishes the relationship and seeks to achieve the objectives . Try to balance reason and emotion as those as fear, anger and frustration can derail well-planned actions Understands point of view of the other person, share it or not.Remember that the more effective the way they communicate your differences and points of agreement, better understand each other's concerns and improve your chances of reaching a mutually acceptable agreement.

91% of companies use networks in personnel searches

In the United States used 91% of recruiters, preferably Facebook (76%), Twitter (53%) and LinkedIn (48%) and 69% rejected a candidate after reviewing their profile.

In Spain, companies not take enough advantage of the digital environment for HR management; largely due to limited knowledge and a high degree of rejection by senior management.

PeopleMatters specializing in People Management consultant, and social media & pr túatú specializing in communication on and offline through content, technology and creative agency, have launched a new joint service to the market, "Talent Management and Social Networking" by which will help HR managers to know, incorporate and make the most of social media internet (blogs and social networks, etc.) on key issues in the field of Personnel Management, as employer branding, regarding candidates and interest groups, internal communications, management innovation and alumni, among others.

The consultant PeopleMatters has maintained a round of interviews with clients to design "Talent Management and Social Networking", which aims to fill a demand in Spain is already notorious in the United States, where, according to data analyzed:

91% of recruiters use social networks in the recruitment process.

Facebook (76%), Twitter (53%) and LinkedIn (48%) are the most visited social networks.

69% rejected a candidate after consultation and review their information profiles in social networks.Among the main reasons that lead companies to this rejection include: Lying about your qualifications (13%), Post negative comments about previous employers (11%), inadequate pictures and negative comments Post (11%).

On the positive side, details that help candidates to improve the image offered to potential recruiters also exist:
Transmit or a positive sense of their personality and suitability to the organization (39%), show a creative profile (36%) , Good references posted by others.

The main challenges identified by PeopleMatters and social media & pr túatú in Spain to take full advantage of social networks in the areas of Human Resources are:

High degree of ignorance and consequent rejection by senior management

Human Resource is not present in social networks but increasingly, makes the decision to be and do not know how or do not have equipment to do

The company does not know what the users of social networks on the same claim or only cares about what they say about the brand and not the company as a place to work.

Some companies are already present on social networks such as HR but face specific challenges.

There is need and interest to incorporate more agile for internal communication and innovation tools.

"The impact of social networks on Talent Management processes is as important as when they failed to do payroll by hand to make them with information systems. . Public social networks put us in direct relation to the market allowing, in turn, our employees interact directly with it, "says Alfonso Jimenez, Managing Partner of PeopleMatters, adding:" This has a huge impact on many processes: brand image as an employer, recruitment, internal and external communication, retention ... The company can not remain a spectator of this new and very powerful channel relationship and has to establish its positioning strategy and active use. From now on, the positioning in social networks from the point of view of human capital will be a key to the whole People Management strategy element. "

For Octavio Rojas, CEO of social media & pr túatú, "social networks offer businesses a unique opportunity to discover brilliant people that meet a certain position, and to project a strong image that serves as a magnet to attract best professionals. " He adds that "we must not forget that they can also be suitable tools for communication and internal talent management."

Keeping your business in tough times By being a good leader?

It is important to know how to make your business or company is maintained, not only to survive in a crisis or a tough season, must continue to grow, one of the best ways to achieve this is that the leader recognizes employees who is good reward them for their ideas and their hard work.

The leader speaks of oneself, of course without creating a model of pride, as it would be the opposite effect, talk to your employees about your accomplishments, challenges you had to overcome, anecdotes , but mostly honestly. This will serve to let your employees know a little more about you and therefore want to help you move forward.

Communication and positive energy, important features

How can appreciate communication plays an important role in your company, as many of them are arranged speaking, listening and giving feedback, in order to reach the right message. Without communication, employees remain in the dark and therefore, no longer worry about your business.

Convert negative emotions like anxiety, transforming that energy into your ally to continue to mature as a person and a leader, remember that a good leader knows how to make a negative into a positive . Finally aims to serve as a leader, leaders sometimes do not realize they can be selfish, and it is they who have to lead by example and guide for his team, shows concern and service attitude with them.

How to give an effective speech in the company

Brian O'Connor Leggett, professor of Managing People in Organizations at IESE, has always been interested in the use of rhetoric in business management.

Thus, in his article "Introduction to Corporate Speech Making" ("Introduction to corporate speech") offers a number of tips for the less loquacious executives. 

1) The Golden Rule: know the audience If you have to give a speech to shareholders of a software company, not tell them about the technical characteristics of the new programs. Concentrate, however, cost and performance. 

2) Best without jokes The first six or eight sentences can elevate or sink a speech. Thus, the first paragraph should catch the listeners. many tend to start with a joke. But while humor is a useful method for a wedding, look for the easy laugh may not be the best tactic for a business meeting carra dog. Instead, it is recommended that juicy personal anecdotes or real business stories with you can easily identify the audience. 

3) Affirmation without being overbearing leadership is essential to reaffirm the credibility of personal leadership to the audience. But do not overreach. A speech that begins with a pompous "I have a dream ..." (Martin Luther King) can end a nightmare. Avoid this kind of quoting the great orators of history but avoiding traps imitate. way, you you can keep the same level of the audience without putting on airs with a misplaced grandstanding. 

4) Stay focused The key to writing good speeches is to stick to a single topic. The effectiveness depends on having a consistent thread that the audience can follow. This thread helps the audience better remember the words of the speaker. 's, although common in emotional speeches, inspirational quotes are not always necessary; should be used sparingly and in a way that would be in harmony with the plot. Speakers can also use "boosters" to lead the audience back to the core argument of the speech. George W. Bush frequently repeated words like "terrorist" to that all Americans have always present what are the substantive concerns of the chair. Ultimately, these tips can be extremely useful to put into words a vision to mobilize members of the organization