6 tips for managing conflict in the business

Conflict management within the company is an extreme situation that can bring benefits to both leaders and employees of the organization , because its resolution involves change and process improvement. 
Conflict can arise from differences between two or more people, or as a result of disagreement towards policies or processes of the leaders said the expert in Organizational Communication, Iván López.

"When problems are addressed properly, the result helps the staff to be more innovative, stimulates the creation of effective teams and raising productivity," says Lopez.

The best way to resolve a conflict is to face it openly , as this improves the chances of reaching agreements that achieve goals, said the expert in Leadership, Organizational Behavior and Conflict Negotiation, George Kohlrieser.

And since this phenomenon is inevitable in a company knows the recommendations of this expert, who teach a Special Management Program on Negotiation and Conflict Management on September 25 in Mexico City.

1 Cultivate a relationship with your "adversary" to disrupt the key conflict lies in establishing a link to reset it, or if you have deteriorado- with the other party. This is not necessary that the individual will pleasing; all that is needed is a common goal.Treat the person as a friend, and the relationship based on mutual respect and cooperation. Leaders must learn to differentiate between the person and the problem, and avoid negative reactions to attacks or intense emotions.

A difference in well-managed companies to help spur innovation and create strong teams; it is best to address the problems openly and seek solutions integrating all parties.

2 Dialoga and negotiates: It is important to not take the conversation the subject matter, stay focused on a positive outcome and be aware of the common goal. Do not look hostile or aggressive. The next step is negotiation, which is in addition to dialogue "haggle".Dialogue and negotiation produce genuine and mutually productive transactions.

3 "Put the fish on the table": This expression means asking a difficult question without hostility. The phrase comes from Sicily, where fishermen display their booty on a big table, to clean together. If you leave "under the table", begins to rot and stink. But if you raise the issue, you can begin to clarify the mess. You must be direct but respectful and speak always the right time.

4 Understand the cause of conflict: Among the roots of a discrepancy are differences in terms of goals, interests or values. They could also influence opposite problem and to different communication styles perceptions. The power, rivalry, insecurity, resistance to change and role confusion are other reasons for disagreement. It is crucial to determine whether the conflict is taken for interest or needs. The former are more transient and superficial, such as ownership of land, money or a job; needs are more basic and difficult to negotiate: identity, security and respect, to name a few. Many conflicts seem to follow interests, when in fact they are the product of needs.

5 Apply the law of reciprocity: This is the basis of cooperation and collaboration. In general, what you give is what you get. Recently, several researchers have discovered "mirror neurons" in the brain, indicating that the limbic system (emotional brain) where empathy is, we recreated the experience of the intentions and emotions of the other. exchange and adaptation internal allow two individuals to be able to identify with the other inner states . Consequently, both may make the necessary concessions in due time.

6 Build a positive relationship: . Having established a link, nourishes the relationship and seeks to achieve the objectives . Try to balance reason and emotion as those as fear, anger and frustration can derail well-planned actions Understands point of view of the other person, share it or not.Remember that the more effective the way they communicate your differences and points of agreement, better understand each other's concerns and improve your chances of reaching a mutually acceptable agreement.